Business and Professional Services!Employability!Online College!Professional Learning - Business & Professional!Workplace training
Free Online Courses!Adult
Course Type:
Equal Course
Entry Requirements:
English and maths would be a benefit at a level sufficient to study level 2. This is due to the amount calculations and written evidence required.
In order to attend the course, learners should be able to follow verbal and written instructions in English at Level 1 and above. Learners will also need a good level of IT skills to be able to access and navigate the learning platform and keep in contact with their personal tutor.
Learners will need access to a computer, laptop or tablet device with access to the internet.
Start date:
Sep 2026
Course Overview
This course is designed to enable people to gain an overall view of customer service. It will provide you with the skills required by employers to work in a wide range of job roles. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and even support events. This is a good all round customer service qualification which will help you gain the basics to support your CV applications across a huge sector of employment opportunities.
What will I learn?
You will learn –
The principles of customer service and the delivery
How to effectively understanding customers
Gain an understanding of employer organisations
Explore how to communicate effectively with customers
How to handle customer information
Techniques of how to successfully problem solve
How to develop customer relations
How is the course delivered?
You will be given access to a comprehensive online learning platform which will provide detailed knowledge and information to support their successful completion of each unit.
Further self-directed research is encouraged to expand learner’s understanding of key topics.
How will my learning be assessed?
During the course our teachers will be marking and assessing your work as well as giving you positive and developmental feedback to ensure you are making the uppermost progress. You can also request to speak to one of our teachers to check your progress.
Clear deadlines will be provided for each unit to ensure the qualification is completed within the set time frame.
Completion and progress on each unit is clearly identified on the learner’s online dashboard.
Learners will receive regular written feedback throughout the course including opportunities for further development.
Additional Information
You will be expected to complete a series of online assignments which will be set by our teachers. These will be in units to allow you to work through each one in a streamline manner.
You will be completing work in relation to each unit, which a range of activities and questioning to allow you to demonstrate your knowledge and understanding. You will complete this online using the online platform.
Potential Careers
Customer Service Assistant Customer Service Adviser Customer Service Representative Customer Support Assistant Client Services Assistant Call Centre Adviser Contact Centre Agent Receptionist Front of House Assistant Helpdesk Assistant Sales Assistant Retail Assistant Retail Customer Adviser Customer Care Assistant Complaints Handler Administration Assistant Business Support Assistant Sales Administrator Retail Banker / Banking Customer Service Adviser Travel Agency Assistant Estate Agency Assistant / Trainee Negotiator
