You need to have an interest in volunteering and wish to learn how to apply conflict resolution to your role.
You will complete an initial assessment via email.
You should be able to:
Have access to a computer or tablet with an internet connection Write in complete sentences using capital letters, full stops and question marks Plan and write in short paragraphs Identify main points and ideas in a text Follow verbal and written instructions/including numerical information
Start date:
Jun 2026
Course Overview
This course has been specifically designed to support learners with their level of assertiveness.
You will explore your own attitudes and how your assertiveness is affected and analyse how your own reactions have an impact on how you deal with situations. Recognise key implications and benefits of assertiveness
You will gain an insight into the reasons why lack of assertiveness occurs. You will then be able to look at ways of how to become assertive.
What will I learn?
You will:
Explore a situation in which assertiveness can be used to achieve a desired outcome Consider a situation in which you may need to be assertive Look at a way to address the situation
There will be an opportunity to put your learning into practice via group work.
How is the course delivered?
This course can be delivered face to face or online.
How will my learning be assessed?
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Additional Information
This course is free.
A printed LAL certificate of completion can be arranged.
Potential Careers
After completing this course you may be interested into progressing into an accredited qualifications such as mentoring, confidence building, or even business admin or AAT.
